Nothing to do with sports other than many Mets fans being Bruce fans, and my general love for a controversy. (My blog, my rules).
So on Monday when Springsteen tickets went on sale there were lots of technical problems with Ticketmaster. The curious part was that many fans were unable to buy tickets yet were referred to Tickets Now, the TM version of Stubhub. Bruce will tell you more:
A Letter to Our Fans:
We know there was much confusion regarding Ticketmaster and TicketsNow during last Monday’s on-sale dates. We were as confused as you were, as we were given no advance notice of the major changes in the Ticketmaster-TicketsNow world. (Bear in mind that we are not clients of any ticketing company, and that all those arrangements are between venues and ticketing companies.)
Last Monday, we were informed that Ticketmaster was redirecting your log-in requests for tickets at face value, to their secondary site TicketsNow, which specializes in up-selling tickets at above face value. They did this even when other seats remained available at face value. We condemn this practice.
We perceive this as a pure conflict of interest. Ticketmaster is there to ensure that we have a good, fair sale of our tickets at their face value plus normal ticketing charges. TicketsNow is supposed to be a secondary site where people who already have tickets may exchange, trade, and, unfortunately, speculate with them. We have asked this redirection from Ticketmaster to TicketsNow cease and desist immediately and Ticketmaster has agreed to do so in the future and has removed its unwanted material from their and our site.
We know the many cynical arguments some make in favor of the Ticketmaster system: There are rumors that some artists or managers participate in Ticketmaster charges–we do not. There are rumors that some artists or managers are receiving a percentage of the amount above face value at secondary outlets like TicketsNow–we do not. Some artists or managers may not perceive there to be a conflict between having the distributor of their tickets in effect “scalping” those same tickets through a secondary company like TicketsNow–we do.
While many of you have sent notes to us and your local promoters, you may also send accurate informational letters to Albert Lopez of Ticketmaster [Albert.Lopez@ticketmaster.com] and he will try to address your questions.
A final point for now: the one thing that would make the current ticket situation even worse for the fan than it is now would be Ticketmaster and Live Nation coming up with a single system, thereby returning us to a near monopoly situation in music ticketing. Several newspapers are reporting on this story right now. If you, like us, oppose that idea, you should make it known to your representatives.
The abuse of our fans and our trust by Ticketmaster has made us as furious as it has made many of you. We will continue to do our utmost now and in the future to make sure that these practices are permanently curtailed on our tours.
Bruce Springsteen, Jon Landau and the entire Springsteen Tour Team
But wait, there’s more!
New Jersey Attorney General Anne Milgram said today her office would investigate Monday’s sale of tickets to Bruce Springsteen concerts at the Izod Center in May after consumers complained about problems they encountered with the Ticketmaster website.
“Consumers are questioning what transpired and if they had an equal opportunity to purchase these concert tickets. We share these concerns and are investigating this matter,” Milgram said today.
The state Division of Consumer Affairs has placed an icon labeled “Bruce Springsteen/Ticketmaster Complaints” on its main web page for consumers to reach an online complaint form. More than 250 complaints have been received.
Tuesday, Congressman Bill Pascrell (D-8th dist.) requested the federal government investigate allegations that Ticketmaster diverted tickets for the Springsteen concerts to its subsidiary, TicketsNow, an online secondary ticket marketplace. Pascrell asked the Federal Trade Commission and the Justice Department to investigate whether TicketsNow was given special treatment.
New Jersey fans hoping to buy tickets to the May 21 and 23 concerts reported they were not able to secure tickets through the Ticketmaster website but instead were directed to the TicketsNow site, where seats were being re-sold for three and four times their cover price.